The listening team is comprised of part-time contractors and full-time Amazon employees based all over the world; including India, Romania, Boston and Costa Rica.
Listeners work nine hour shifts, with each reviewing as many as 1,000 audio clips per shift according to two employees from Amazon’s Bucharest office – located in the top three floors of the Romanian capital’s Globalworth building. The location “stands out amid the crumbling infrastructure” of the Pipera district and “bears no exterior sign advertising Amazon’s presence.”
While much of the work is boring (one worker said his job was to mine for accumulated voice data for specific phrases such as “Taylor Swift” – letting the system know that the searcher was looking for the artist), reviewers are also listening on people’s most personal moments.
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